ACOL Client Services Help
The fee you or your ACOL account will be charged for performing a function, subject to special discounts or additional surcharges.
Fees for some, but not all, ACOL services are defined by legislation and regulations.
ACOL fees are automatically charged to the user's ACOL account. If you are using a public access terminal without having set up your own account, your payment method will be determined by the providers of the public access terminal.
ACOL endeavors, wherever possible, to display an accurate fee before the user requests a service. However, fees for some services cannot be calculated at the time the user is requesting the service.
In some cases, the Fee displayed by the ACOL application may be reduced by temporary or volume discounts. In other cases, the ACOL service may additionally be subject to a surcharge to cover the cost, for example, of a value-added service or of access to a public access terminal.