ACOL Client Services Help
Every ACOL user is assigned an authority level. The authority level determines what account and user information the user can view and change.
ACOL authority levels - Prime Contact, Contact and Basic - determine what ACOL Client Services functions the user will be able to perform. Prime Contact and Contact users are often described as "administrative users" because they are permitted to perform functions such as Reset Password, Account Status, Account Statement Query and changing other users' User Information.