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Privacy and Security Policy for ACOL


This policy has been created to inform you of the standards and requirements that are in place to provide for the privacy and security of any personal information provided by you to perform a transaction using an ACOL-hosted service or to manage your account information with the ACOL system ("ACOL Access"). This policy accords with relevant provincial and territorial freedom of information and privacy legislation for the collection, use and disclosure of personal information.

What is Considered Personal Information?

For purposes of the ACOL Access and in accordance with relevant provincial and territorial freedom of information and privacy legislation, all information concerning an identifiable individual is considered personal information ("Personal Information"). Examples of Personal Information include your name, an identifying number such as your driver's licence number, your birth date, your email address, or your credit card information. Other examples of Personal Information are included in relevant provincial and territorial freedom of information and privacy legislation.

For the purposes of this Privacy Statement and this ACOL service, we may collect Personal Information such as your name, postal address, e-mail address and credit card information.

We collect general information about your use of this service such as Internet Protocol address and domain name, web browser version, and areas of our Site you visit. This statistical information is described later in the section "What Statistical Information is Collected?"

How is Your Personal Information Collected, Used, and Disclosed?

The following guidelines govern the collection, use, and disclosure of Personal Information in order to complete the ACOL Access transaction (including financial reconciliation, audit and processing refunds).

Should any situation arise which would cause the use of Personal Information which would be inconsistent with the above guidelines, your prior consent for such use will be required.

What Statistical Information Is Collected?

So that we may improve the content of this ACOL service and to help us understand how people are using it, the following information about your use of this ACOL service is automatically collected and stored by our Web server:

The above information is used solely for gathering summary statistics and for maintaining the security of the Site. Information stored in our logs about your visit helps us to analyze our site and service and to continually improve the value of the materials available. The information will not be used to personally identify you, except as authorized by law, to maintain the security of the site, or with your further consent in writing. Statistical information is protected and disposed of according to accepted records management practices.

About Our Business Partners

Some functions within this ACOL Service are provided by service providers. All external service providers must meet the applicable security and privacy requirements of this policy, and also be in compliance with applicable laws.

Atlantic Canada On-Line (ACOL) is an online electronic service created by the four Atlantic Canadian provinces and Unisys Canada Inc. to provide electronic access to government information and services.

How Secure is this Online Service?

Various steps have been taken to safeguard your Personal Information, as well as the integrity of its telecommunications and computing infrastructure. These steps include various forms of authentication, monitoring, auditing, and encryption.

To ensure the security and integrity of your information, this services uses Transport Layer Security (TLS)

We use the "Cookies" feature to allow proper navigation of the various screens and functions throughout the Service. Although these Cookies are stored on the computer you are using, no Personal Information which would identify you is included in the information stored as part of the Cookie. If you choose not to enable (or to disable) the Cookies function within your browser, you will not be able to use the service. Depending on choices you have made in setting up your browser the Cookies may be deleted when you leave the site.

ACOL Web servers automatically collect some information about a visitor's computer or other access device, such as its Internet protocol address or browser version, in their logs. This information is used in aggregate form for statistical purposes only.

What is done with Survey Requests and Information?

During the process of conducting business using this ACOL service, you may be offered the opportunity to provide feedback to us regarding the quality and features of our service offerings. Any information you may provide during survey activities is maintained for the sole purpose of improving service quality and offerings. Survey information is collected, stored and analysed in aggregate form only. We do not disclose any Personal Information provided by you in the course of an electronic survey to third parties except as required to complete survey analysis or as permitted by law.

Statement Changes

The Provinces reserve the right, in their discretion, to amend this Privacy Statement at any time by posting amendments on this web site. You are responsible for periodically reviewing the amendments on this web site and you are deemed to be aware of such amendments. When using this ACOL service, the privacy and security of your Personal Information will be bound by the terms and conditions of this Privacy Statement and applicable legislation in effect at the time of your transaction.

Policy Changes

Changes to this Privacy and Security Policy may occur from time to time. When using the ACOL system, the security and privacy of your Personal Information will be bound by the policy and applicable privacy legislation that is current at the time the ACOL Access is initiated.

Contact for Further Information

For more information regarding this Privacy and Security Policy or to comment on its content, please contact: the ACOL Client Support Centre.


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